The story below courtesy the Kingsport Times-News
KINGSPORT — A noise from Eastman Chemical Co. Feb. 3, which the company said came from a ruptured steam line, spurred multiple 911 calls from residents with safety concerns.
The Times News reviewed 15 calls made to Kingsport dispatch from residents about the chemical plant, including one caller who heard the noise of the ruptured steam line at least twelve miles east in Blountville. Callers asked about the source of the noise, if the noise indicated any possible danger and if they should evacuate or take other safety precautions.
“I’ve got a question about what’s wrong with Eastman right now,” one caller told a dispatcher. “Do you know, have any information as far as people living within close proximity, do they need to turn off HVAC?”
The caller said they tried to call a couple of Eastman phone numbers with the same inquiry prior to calling 911. The 911 calls regarding Eastman on Feb. 3, when the steam line ruptured, were obtained by Six Rivers Media through a public records request.
The steam line rupture occurred around 5 p.m., Eastman said, causing a “rapid, audible release” of steam into the atmosphere until around 8 p.m. Concerned calls about the noise started shortly after 5 p.m. and continued until around 7:45 p.m.
“I’m just wondering, I have lived up here 16 years from Eastman and I’ve never heard them blowing off that much steam for hours and hours,” one caller, who said they lived less than a quarter mile from the plant, told the dispatcher. “Should we be worried right here?”
The caller said they tried calling Kingsport’s non-emergency number prior to calling 911, which the dispatcher said was “ringing off the hook.”
Other 911 callers expressed concern about the noise and asked dispatchers if the nature of the noise meant an explosion would follow and if they needed to evacuate.
“It just scared me,” one caller said after dispatchers said the noise was coming from an Eastman steam line. “I thought, ‘oh Lord is it getting ready to blow up or what?’”
Around 5 p.m. Feb 3, an Eastman Fire Department staff member called 911 and told the dispatcher a steam line ruptured at the plant and requested an extra fire engine to come to the facility on standby for mutual aid. Eastman said it is standard safety protocol for the KFD to be on standby if resources are needed in addition to Eastman’s own fire and emergency response team.
A local emergency services staff member also called 911 around that time and asked if there was an incident going on at Eastman that EMS would need to prepare for.
One of the first calls about the noise to Kingsport’s 911 dispatch was from a Blountville resident.
“I live in Blountville and I’m hearing this big noise out there,” the caller said after being transferred from a call with a Sullivan County 911 dispatcher. “Did something happen to the Kingsport facility or something? What’s that big — it sounds like a plane or something — what's going on?”
In a statement to Six Rivers Media Feb. 4, Kingsport Communications Specialist Matthew Lane said the city notifies residents of an emergency through a mass notification system that sends texts and emails about “important” events happening in the community to residents and visitors. The mass notification system is used when there is a safety concern and Kingsport’s Emergency Operations Center (EOC) is activated.
“When an event doesn’t rise to the level of EOC activation, the city is at the mercy of the industrial facility for receiving information,” Lane said in the statement. “Sometimes the city receives info at the same time as local media. When that information is received we will post it on our Kingsport Alerts Facebook page.”
Information about the steam rupture was posted to the Kingsport Alerts Facebook page the evening of Feb. 3.
“We take these events very seriously,” Eastman said in a statement to Six Rivers Media on Feb. 4. “When an event like this occurs, we conduct a detailed investigation to ensure we understand fully what occurred and what actions need to be taken to prevent recurrence.”
Eastman said its investigation of the rupture so far indicates the "leading contributory factor is cold-weather related."











